SPIW's Policy and Agreement
Thank you for choosing SKINPOWERIMAGE Spa & Wellness for your skincare needs. We are committed to providing you with a seamless and satisfactory shopping experience. This Ecommerce Policy outlines our guidelines for product delivery, purchases, cancellations, refunds, and addresses frequently asked questions.
Purchase
a. To purchase SKINPOWERIMAGE Spa & Wellness products, simply browse our website and add the desired items to your cart.
b. Proceed to the checkout page to complete your purchase.
c. We accept various payment methods, including credit cards, debit cards, and PayPal.
d. All prices listed on our website are in the currency specified during checkout.
Delivery
a. We offer around USA shipping for all SKINPOWERIMAGE Spa & Wellness skincare products or you can pick up the product at our spa location,, 12010 Jones Rd., Houston, TX 77070, United States.
b. The estimated delivery time will vary based on your location and the shipping method selected during checkout.
c. Once your order is shipped, you will receive a tracking number to monitor the progress of your shipment.
d. Please ensure that the shipping address provided during checkout is accurate. We are not responsible for any delays or losses resulting from incorrect addresses.​
Pick up
Cancellation
a. You may pick up the product at our spa location a dress: 12010 Jones Rd., Houston, Tx 77070, United States. C/O SkinPowerImage Spa & Wellness, Rm 130
b. Our business hours starts from 8:00 AM-6:00PM (Central Time) Tuesday to Thursday.
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a. If you need to cancel your order, please contact our customer support team as soon as possible.
b. Orders can only be canceled before they are shipped. Once the order has been dispatched, cancellation is no longer possible.
c. In the event of cancellation, a refund will be issued according to our refund policy.
Refunds
a. We aim to provide high-quality skincare products. However, if you are not satisfied with your purchase, you may request a return and refund.
b. To initiate a return and refund, please contact our customer support team within 14 days of receiving your order.
c. The returned product must be unused, unopened, and in its original packaging.
d. The customer is responsible for any return shipping fees, except in cases where the return is due to a defective or damaged product.
e. Refunds will be processed once the returned product is received and inspected, using the original payment method.
Frequently Asked Questions
a. For answers to common questions or concerns, please refer to our FAQ section on our website.​
b. If your query is not addressed in the FAQ section, please reach out to our customer support team via email or phone. Contact details can be found on our website.
Please note that this Ecommerce Policy is subject to change without prior notice. We encourage you to review this policy periodically for any updates. By purchasing SKINPOWERIMAGE Spa & Wellness products, you agree to comply with the terms and conditions outlined in this policy.
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If you have any further questions or require additional assistance, please do not hesitate to contact our customer support team.